Frequently Asked Questions
Have questions about our cleaning services? We’ve compiled a list of commonly asked questions to help you understand what we offer, how we operate, and what to expect when you choose us. If you need more information, feel free to contact us directly!
FAQ
We offer a wide range of cleaning services for both residential and commercial clients, including:
- Residential Cleaning: Regular cleaning (weekly & fortnightly), deep cleaning, and move-in/move-out cleaning.
- Commercial Cleaning: Offices, conference centres, schools, medical centres, real estate properties, hotels, and more.
- Specialised Cleaning: Carpet & upholstery cleaning, tile and grout treatment, window cleaning, vinyl floor polishing, sanitisation & disinfection services.
Booking a cleaning service is easy! You can book through our website by filling out the contact form, or you can call us directly. We’ll confirm your appointment and schedule a time that works best for you.
Yes, we offer free, no-obligation quotes for all our cleaning services. Simply contact us with the details of the job, and we’ll provide an accurate estimate based on your requirements.
The cost of our services depends on the size of the area to be cleaned, the type of service you require, and how frequently you need cleaning. We provide personalised quotes after assessing your needs. Contact us today to get a free quote!
No, you don’t have to be home during the cleaning. However, if you prefer to be present, you’re welcome to stay. Many of our clients choose to give us access to their property through keys or security codes, making the process more convenient.
If you need to cancel or reschedule your cleaning, please notify us at least 24 hours in advance to avoid any cancellation fees. We’ll do our best to accommodate your new schedule.
Yes, all our cleaners are fully insured and trained in the highest cleaning standards. We ensure our team is vetted, professional, and capable of providing reliable and quality services.
We use eco-friendly, non-toxic cleaning products to ensure the safety of your family, pets, and the environment. Our products are effective and safe for use in residential and commercial spaces.
Yes, we offer flexible scheduling, including after hours and weekend cleaning services to fit your busy schedule. Just let us know your preferred time, and we’ll do our best to accommodate you.
Yes, we offer professional carpet and upholstery cleaning services. Our team uses specialised equipment and products to clean and restore the appearance of your carpets, rugs, and upholstery.
We take great care while cleaning your home or business, but accidents can happen. If any damage or breakage occurs during a cleaning session, please notify us immediately. We will assess the situation and ensure that the matter is resolved promptly.
Yes, all our staff members are police-vetted to ensure the safety and security of our clients. We take pride in hiring trustworthy, professional, and courteous cleaners.
No, we provide all the necessary cleaning equipment and supplies. We bring everything needed to complete the job efficiently and to the highest standard.
We accept various payment methods, including credit cards, bank transfers, and cash. Payment is typically due upon completion of the service unless otherwise arranged.
Yes, we strive for 100% customer satisfaction. If you're not happy with the service we provided, let us know, and we'll return to make things right. We want you to be completely satisfied with the results!
Absolutely! Many of our customers opt for regular cleaning services (weekly, fortnightly, or monthly). We’ll work with you to create a cleaning schedule that meets your needs and keeps your space looking its best.
We primarily serve Auckland region, but we also offer services in surrounding areas. Please contact us to confirm if we can provide cleaning services in your specific location.
Yes, we specialise in cleaning medical centres, clinics, and healthcare facilities. We use industry-approved, hospital-grade sanitisation methods to ensure your space is clean, safe, and compliant with health standards.
To help us work efficiently, please remove any item that sits on the floor, or in any of the areas to be cleaned. Also please remove any personal items or valuables from the areas to be cleaned. If there are any specific instructions or areas of focus, let us know in advance, and we’ll make sure to address them.
We value your feedback! You can leave a review directly on our website or on our social media platforms. If you have specific feedback about your cleaning experience, feel free to contact us directly.